Last updated: [DD Month YYYY]
Template: this page is a starting draft, not legal advice. Please have a lawyer review it and fill in every [bracketed] item before going live.
1. Charging sessions
- You pay only for the energy or time actually used, at the price shown before you started.
- If a session fails to start, no money is taken from your wallet. If money was deducted, it is returned to your REEVI wallet within [24 hours].
- If you think you were charged wrongly, report it in the app within [7] days and we will check it.
2. Slot bookings
- Cancel for free up to [15] minutes before your slot.
- If you cancel later or do not arrive, a booking fee of [₹__] may apply.
- If the charger is not available when you arrive, the booking fee is refunded in full.
3. Wallet top-ups
- If your bank account is debited but the money does not reach your wallet, it is added or refunded automatically within [3 to 5] working days.
- [State whether unused wallet balance can be withdrawn to the original payment method, and any conditions.]
4. How refunds are paid
Refunds go back to your REEVI wallet by default. Refunds to your bank or card, where allowed, take [5 to 7] working days depending on your bank.
5. How to ask for a refund
Use Help in the app, or email care@reevi.in with your registered mobile number and session ID.